Smaller ISPs ‘Better’ At Keeping Customers Satisfied

Businesses looking into office telephone system installations with a view to making sure they have the best broadband at work should perhaps consider going through smaller internet service providers (ISPs) like Zen Internet, Utility Warehouse, Plusnet and John Lewis Broadband.

This is because they’re better at keeping their customers happy, new research from Which? has revealed this month (March 16th). Apparently, all four of the aforementioned companies received a customer score of more than 70 per cent, while BT, TalkTalk and Sky received scores of below 50 per cent.

The trade watchdog is now calling on The Committee of Advertising Practice and The Broadcasting Committee of Advertising Practice to tighten regulations with regards to broadband speeds to ensure that those that are advertised match what most customers will actually experience.

“Smaller suppliers are leaving larger rivals in their wake when it comes to the service they provide so we need to see the big players up their game. Ofcom is also currently reviewing this market and we now need it to identify how it plans to ensure broadband customers get a better deal,” executive director of Which? Richard Lloyd remarked.

A recent report in the Western Morning News revealed that rural companies experience slower broadband speeds than their urban counterparts, with Tessa Munt – Lib Dem MP for Wells – saying that the rate of access to superfast broadband in Somerset is not meeting the needs of businesses and residents.

If you’re concerned about your broadband speed at this time, it might be worth considering switching providers to see if they improve.

UK Telecoms Market Review Announced

Businesses considering new telephone systems installations should perhaps take note of the fact that a new review of the telecoms market in the UK has been announced, with watchdog Ofcom set to examine investment, competition, product availability and innovation in the landline, mobile and broadband sectors.

This review will be the second on the part of the organisation, with the first taking place in December 2003 and concluding in September 2005. It resulted in new rules allowing competing providers to access BT’s network so as to offer broadband and phone services to consumers.

Since the last review, Ofcom has changed its approach to regulation, removing retail price controls for competitive telecoms services in 2006 and bringing in new rules to further competition in superfast broadband in 2010. And in 2011, a cap was placed on wholesale mobile rates, which resulted in cheaper calls to mobile phones.

The first phase of this review will look at current and future market factors that could have an effect on digital communications services, as well as regulatory approaches.

Ofcom acting chief executive Steve Unger said: “Our new review will mean Ofcom’s rules continue to meet the needs of consumers and businesses by supporting competition and investment for years to come.”

This follows further Ofcom research revealing that almost one in three broadband connections in the UK are now superfast, a rise of the near one in four that was seen in November 2013. In the six months leading up to November last year, average broadband speeds increased by a fifth.

New Cold Calling Regulations Revealed

Businesses considering BT Versatility telephone systems installations that cold call potential customers should familiarise themselves with regulations regarding the practice now that the Department for Culture, Media and Sport has announced it will be making it easier for the Information Commissioner’s Office (ICO) to take action against nuisance calls.

From April 6th 2015, the ICO will have greater power to intervene in more cases, with the government also confirming that it will be considering new measures to hold board-level executives to account for texts and calls.

According to a recent Which? survey, approximately four out of five people say they regularly receive cold calls at home, with one-third of these saying the methods left them feeling intimidated.

In November 2014, there were 15,642 complaints made to the ICO relating to nuisance texts and calls. For the entire year, more than 175,000 complaints were received by the organisation.

Information commissioner Christopher Graham welcomed the new development, saying: “The rules around marketing calls have been a licence for spammers and scammers, and people are sick of them. This law change gives consumers the chance to fight back.”

Currently, the ICO has the power to issue financial penalties of up to £500,000 if it can be proved that the messages or calls either caused or had the potential to result in substantial damage or distress. This bar is set to be lowered to make it easier to hand out fines to companies.

If you are involved in cold calling, now would be the time to review your procedures so you can make sure that your company is not hit with a substantial fine.

Internet Connections ‘Failing’ Rural Communities

Rural businesses using commercial telephone systems may have noticed that their broadband speeds are perhaps not up to scratch, with one Westcountry MP saying that connections are failing those living and working outside urban areas.

Liberal Democrat MP for Wells Tessa Munt said that the rate of access to superfast broadband in Somerset does not meet the needs of both residents and businesses in rural regions of the UK, the Western Morning News reports.

Figures from Ofcom have revealed that 44 per cent of Somerset has the fasted speeds, while 45 per cent of Devon gets this kind of coverage. However, Cornwall has reached 72 per cent so far thanks to funding injections from the EU. In contrast, Plymouth has reached 94 per cent and boroughs in London can expect 100 per cent coverage.

This month (March), delivery of the broadband programme around the UK will be discussed, with those on the Environment, Food and Rural Affairs select committee already voicing concerns that the target of 2017 for connecting 95 per cent of the country will not be met.

On February 26th, industry watchdog Ofcom revealed that almost one in three broadband connections in the UK are now superfast, a rise of about one in four in November 2013. In the six months to November last year, average broadband speeds in the country climbed by a fifth thanks to the increased take-up of superfast fibre or cable services.


“It’s encouraging to see continued investment in infrastructure from broadband providers, supported by government funding to bring faster broadband to harder to reach areas,” acting Ofcom chief executive Steve Unger remarked.

TV White Space Technology Given Green Light

Businesses looking into Samsung 7000 series installations could soon benefit from TV white space technology – gaps in the radio spectrum in frequency bands that can be utilised to provide new wireless applications, appealing because it can travel longer distances and more easily than other wireless technologies such as Wi-Fi and Bluetooth.

Industry watchdog Ofcom has given its approval for industry to start benefiting from this new form of wireless technology, with some sectors already testing its applications, such as Orkney Islands-based boats and ships turning to it for internet access and new machine to machine networks for Oxfordshire flood defences.

The frequencies are now being used with wireless microphones for programme making and special events, as well as digital terrestrial TV.

“This decision helps ensure the UK takes a leading role in the development of innovative new wireless technology. It is also an important step in helping the UK’s wireless infrastructure evolve effectively and efficiently,” acting chief executive of Ofcom Steve Unger remarked.

White space technology is just one way that the growing demand for data in the country can be met. Ofcom is also intending to free up even more spectrum later in 2015 or early on next year, including the possibility of high speed mobile broadband.

The mobile industry relies on spectrum to offer consumers and businesses internet services on their tablets and smartphones, so the new spectrum bands could be suitable for the provision of high data capacity. An auction is due to be held for 190 MHz of spectrum in the 2.3 GHz and 3.4 GHz spectrum bands.

Top 5 Tips For Telephone Etiquette

Having an excellent telephone manner is essential for businesses in today’s highly competitive world, so follow our top five etiquette tips for using commercial telephone systems and you’ll soon be flying high above the rest.

  1. No interruptions

Make sure that you’re entirely focused on the call at hand and don’t hold other conversations with people in the office while you’re on the phone. If you have to interrupt, make sure you’re polite and excuse yourself properly, thanking them for holding when you come back.

  1. Identify yourself

Always say hello or good morning when answering the phone and identify yourself so the person on the other end knows who they’re dealing with. If appropriate, say what department you’re with as well.

  1. Watch your tone

Do your best to sound confident and authoritative when on the phone and steer clear of coming across rude or aggressive – even if you’re not being. Not being able to see each other while talking means that misunderstandings can often take place, which could prove damaging to your business in the end.

  1. Plan ahead

If you’re making a business call, jot down a few ideas that you want to discuss and any questions that you might have so you don’t forget anything while you’re on the phone.

  1. No food or drink

If you want to represent your business properly while on the phone, save snacking until your lunch break. If you’re on a very long call you might want to keep a glass of water handy in case your mouth runs dry, but apart from that keep any food or drink well out of arm’s reach.

Telecom Solutions (GB)

Business Telephone Systems

Installation & Maintenance

Telecom Solutions (GB) Limited is a National Telephone Company that offer, installation and maintenance of bespoke telephone systems, all our business telephone systems are hand-picked from industry leading manufacturers, such as Panasonic, NEC, Avaya and Samsung to ensure that our solutions solve your current and future business needs at the best value. Our aim is to help your business, whatever type or size, and can start straight away by providing you with a free buyers guide and free advice. We will identify the communication need, find the best solution and put in place effective business telephone systems.

With a suite of communication services available including business mobile and business telephone deals, Broadband deals and Fibre Optic Broadband deals. If you are looking to reduce your telecom overheads and improve your communication services contact us today.

We don’t just install and put in place state-of-the-art telephone systems, we build lasting relationships with our customers, providing them with Telephone System maintenance, Telephone System upgrades and unrivalled support. 

For years, our free consultancy has helped our clients provide an improved level of service to their own customers. See what our clients say, and see how we can help if you are you looking to move office.

We install and maintain business telephone systems from all leading manufacturers. Including:

If the manufacturer of the system you have in mind isn’t listed above, don’t worry, our professionaly trained staff are proficient in most systems.

What’s best for your business? Contact us for a free, no-obligation consultation.